Support

For help with Easy English in Action — Vocabulary, Grammar, Phrasal Verbs, Idioms or Reading — email support@it4.pw.

Include the learning module, app version, browser or device, approximate time and exact error message. A screenshot can help; hide personal information first. Never send passwords, access tokens or private sign-in links.

Signing in

Use your English in Action email/password account. If you started with an anonymous account in a mobile app, link it to an email account there before signing in on the web. Use the password-reset option on the sign-in page if you cannot remember your password.

Progress and settings

Check that the web and mobile app use the same account. Connect both devices to the internet and allow learning progress to save and sync. Some history, daily usage and Assistant conversations remain local to the browser or device. If progress differs, include the module and affected learning item in your support request.

Content or audio will not load

Check your connection and retry the screen. Start audio with its play control, and check the device volume and browser audio permissions. Report the affected word, lesson or story and the displayed error if the problem continues.

Subscriptions and access

Mobile purchases are managed through the store where you bought the subscription. Use the same learning account and the mobile app's restore-purchases facilities where available. For an access problem, provide the module and store name; do not send payment-card information.

Vocabulary in ChatGPT

The Easy English in Action connection links ChatGPT to the same Vocabulary email/password account. It supports existing catalogue words. Choose the intended meaning before asking to add a word, then open Vocabulary online and check Added to learn after sync. A word already queued, in learning or learned is not added again.

If ChatGPT fails before its sign-in page opens, include that detail and the displayed error. To disconnect, use ChatGPT's connection settings. Disconnecting does not delete your learning account or earlier conversations.

Privacy and account-data requests

For privacy questions, data access or account deletion, contact pp@amr.pw. See our privacy policy and terms of service.